Need help? Write to hi@glitchfish.studio. To speed things up, tell us your device model, operating system version (Android or iOS), and what happened. For purchase issues, also send the date and the store order number.
Frequently asked questions
I bought coins and they didn’t show up
- Check your store purchase history (Google Play or App Store) to see whether the payment was approved.
- Close and reopen the Game while connected to the internet: confirmed purchases that have not been delivered yet are credited automatically.
- If the purchase is waiting for approval from a parent or guardian, the coins are added as soon as it is approved.
- If they still don’t arrive, keep the receipt and write to hi@glitchfish.studio with the order number (on Google Play it starts with “GPA.”; on Apple it is on the receipt sent by email).
How do I get Remove ADS back?
Open Settings > Remove ADS > Restore purchase, using the same store account used to buy it. Restoring recovers only Remove ADS; coins already spent are not restored.
I bought Remove ADS and I still see videos
Remove ADS turns off automatic ads. Rewarded videos remain available for anyone who wants to earn coins, but they are always optional.
I changed devices or reinstalled the Game and lost my progress
Progress and coins are saved only on the device, and the Game has no online account. Because of that, progress cannot be transferred or recovered. Remove ADS can be restored (see above).
The video to earn coins doesn’t open
Videos depend on an internet connection and on ad availability in your region. Check your connection and try again in a few moments. No coins are deducted when a video doesn’t open.
How do I request a refund?
Refunds are handled by the store where the purchase was made:
- Google Play: https://support.google.com/googleplay/answer/2479637
- App Store: https://reportaproblem.apple.com
How do I change my privacy choices?
- In Europe: Settings > Privacy.
- Android: device Settings > Privacy > Ads (on some versions, Google > Ads).
- iOS: Settings > Privacy & Security > Tracking.
More details in the Privacy Policy.
I entered the wrong year of birth. How do I fix it?
For safety, the year cannot be changed inside the Game. To answer again, clear the app data in your device settings or reinstall the Game. Note: this also deletes your saved progress.
How do I delete my data?
The Game’s data is stored on the device: clearing the app data or uninstalling the app deletes everything. Technical data sent to Firebase is deleted automatically (crash reports after 90 days; usage statistics up to 14 months after the last activity). For other requests about your data, write to hi@glitchfish.studio.
I found a bug in the Game
Write to hi@glitchfish.studio describing what happened, in which level, and your device model. If you can, include a screenshot.